Shipping PoliciesSHIPPING POLICIES

DOMESTIC SHIPPING
We ship USPS (United States Postal Service) PRIORITY MAIL throughout the US and it's Territories. The computer generated postage prices you see on your invoice are only an ESTIMATE of the actual cost of shipping your order. At the time we process your order we calculate the shipping fee based on destination and weight of the package and add a $4.00 handling fee. We may request extra postage fees for larger or heavier boxes, and we will either call or email you. We use Flat Rate boxes, Regional Boxes and First Class services whenever possible and do our best to offer you the safest, least expensive way to receive your fabrics.

PAYMENT OPTIONS
PAYPAL OPTION - pay online
PURCHASE ORDER OPTION (place order ONLINE, call us with your credit card)



INTERNATIONAL SHIPPING FEES
We have many customers ordering from different countries around the World. INTERNATIONAL RATES are significantly higher than domestic rates. Please factor this in when ordering.

You may pay thru PAYPAL at the time of your order and we then calculate the extra cost of postage to your area and send you a PAYPAL INVOICE for the remainder of your costs.
You may also use the PURCHASE ORDER OPTION where we then charge your credit card for payment. We are encouraging our customers to have us keep their credit card information on file to use expressly for the extra shipping costs. This expedites the shipping process so that we can get your fabric to you without any delay. 

We ship PRIORITY INTERNATIONAL and use FIRST CLASS mailing when weight is under 4 pounds.The Post Office now offers one of the best shipping options available and offers tracking on ALL packages.

Some Estimates of International Fees
Europe     Australia Canada
 3#  -  $34.50     $34.50   $26.00
 4#  -  $41.00     $41.00   $30.50
 7#  - $54.50     $65.50   $44.50 

FREE SHIPPING OFFERS DO NOT APPLY TO INTERNATIONAL ORDERS unless otherwise stated


WHEN WILL MY ORDER BE SHIPPED?
All orders are shipped in the order received and are subject to availability. Please give our staff at least a week before requesting the mailing status of a package. This allows them to focus on completion of the order-thru-post cycle and is easier and less time consuming to track.

Fabrics come and go quickly, and don't be disappointed when we have sold out of your choice. Our staff continues to update the website as often as possible.

We have a ONE YARD MINIMUM for most fabrics, and then add in 1/2 yard increments. Call us if you need more information about a fabric than what is shown on the website.

We usually ship 5 days a week.

NO ADDING TO PREVIOUS ORDERS
Once you hit the Send/Purchase‚ button on an order, it is complete. Please make selections carefully, as it can be difficult to add to an already placed order.

ALL FABRICS ARE SUBJECT TO AVAILABILITY
Fabrics come and go quickly, and we update the website as often as we can.
Due to time constraints we will NOT contact you about replacements for End Cuts or Sale items.

SWATCH POLICY
We gladly fill swatch requests when you need to see and feel a fabric. Please limit swatch requests to 3 to 5 at a time. Bear in mind that fabrics sell out quickly and are sometimes unavailable by the time your swatches arrive.

email your swatch request writing SWATCHES in the subject box
send email request to shelley@marcytilton.com


SILK SCREENS PROCESSING
All silk screens are custom made: allow 10 business days for processing.

THE ARTBARN FABRIC STUDIO
Our staff in the Art Barn handle all fabric orders, refunds and availability questions. If you have a question regarding your order, please call us at 541 592 2969 or e-mail one of our customer service staff.



 


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